Contact Us

Customer support

Check our FAQs first for quick answers about accounts, deposits, withdrawals, verification and responsible gambling tools. If you still need help, use the web form available through the FAQs or e-mail us at [email protected].

We aim to reply to customer e-mails within two business days. Avoid sending follow-up messages or opening multiple e-mail chains about the same query, as this can delay handling.

Live chat

Live chat is available from 6am to 9pm BST, seven days a week. For responsible gambling measures, you can use the on-site tools at any time without waiting for customer support.

Complaints

Submit a UK complaint within six months of the issue and contact our customer care team by e-mail at [email protected]. We acknowledge complaints within 48 hours and provide a determination within eight weeks from the date you supply all information requested for the investigation.

If our internal process does not resolve the matter, or a satisfactory resolution has not been provided within eight weeks, UK customers may refer the dispute to eCOGRA for Alternative Dispute Resolution.