Terms and Conditions
Using our services
By registering, accessing or using our services, you agree to these terms and the policies that form part of them. You must be at least 18 and legally able to gamble where you live. Gambling involves a risk of losing money, and you are responsible for deciding whether to play and for your gambling activity.
Jumpman Gaming Limited holds a Great Britain licence from the Gambling Commission, account number 39175, and runs this casino.
You may hold only one account. The details you give us must be accurate, and we may ask for evidence of your age, identity, address, payment method, source of funds or source of wealth. We may repeat verification checks so that our records remain current. We may suspend or close an account and withhold withdrawals where required information cannot be verified or where legal, regulatory, security or fraud checks are needed.
Keeping your account secure
Keep your username and password private. You are responsible for activity carried out after the correct login details have been entered. Tell us promptly if you suspect unauthorised use, and change your password if you believe someone else knows it.
Customer balances are held in a client bank account separated from company funds. They are not protected if Jumpman Gaming Limited becomes insolvent. This is the Gambling Commission's Not Protected level of segregation.
Deposits and withdrawals
All deposits and withdrawals use GBP. You may add up to three payment cards, and the registered account holder must own every card or other payment method under that same name.
| Deposits | Main condition |
|---|---|
| Visa Debit, MasterCard Debit and Maestro | Debit card in the account holder's name |
| Paysafe Card, PayPal, Neteller and Skrill | Method in the account holder's name |
| Pay by Mobile | £2.50 fee on every deposit |
The minimum deposit is £10 per transaction. Deposits do not earn interest. Withdrawals cannot be paid to Pay by Mobile. A withdrawal may require identity, payment method, account activity or due diligence checks before it can be processed. Real Money can be withdrawn, subject to these checks and the Banking Policy.
Bonuses and promotions
Each promotion may have its own eligibility, qualifying action, period, reward, expiry, eligible games and restrictions. Its specific conditions take priority if they differ from the general Bonus Policy. Promotions are for eligible customers aged 18 or over with an open account who meet any required verification checks.
When a 10x wagering requirement applies, eligible wagers made with Bonus Funds must total ten times the original Bonus Funds. The remaining eligible Bonus balance can become Real Money only after you meet that requirement. A promotion may instead be described as having no wagering requirement. Bonus Funds cannot be withdrawn directly, and Real Money is used before Bonus Funds when you place a wager.
After wagering is completed, conversion is capped. If you have deposited, the cap is whichever is lowest among your remaining eligible Bonus balance, your lifetime deposits and £250. If you have not deposited, the maximum is the lower of your remaining eligible Bonus balance and £50. A lower limit in the specific promotion may apply.
If you request a Real Money withdrawal while an active wagering requirement remains incomplete, the withdrawal can proceed subject to checks, but the active bonus will be cancelled. We will then remove any remaining Bonus Funds together with restricted winnings and related promotional benefits.
Safer gambling and account access
You can use deposit limits, Take a Break or self-exclusion tools. Self-exclusion lasts for at least six months and applies across accounts you hold with Jumpman Gaming. It cannot be lifted during the chosen period. GamStop is also available to UK customers, and an active GamStop registration means you may not use our services.
Closing an account is different from self-exclusion. If your request relates to gambling harm, use Take a Break or self-exclusion instead of ordinary account closure.
Complaints and disputes
You must submit a UK complaint no later than six months after the issue. Contact our customer care team by e-mail at [email protected] first and provide the information needed to investigate.
We will acknowledge your complaint within 48 hours. We may ask for further information, investigate the matter and provide our determination within eight weeks from the date you supply all information requested by the complaints team.
You may escalate the dispute to eCOGRA if we do not resolve the complaint to your satisfaction, if a deadlock exists, or if eight weeks pass without a satisfactory resolution. eCOGRA is the Alternative Dispute Resolution body for UK customers and acts as an impartial adjudicator after our internal process has been followed.