Responsible Gambling

Keeping gambling in balance

Our services are for people aged 18 and over. Gambling should be entertainment, and it can cause harm when it affects your finances, time, work, education, relationships or wellbeing. Take time to think about whether you are playing at a pace that feels comfortable and whether you are chasing losses or gambling with money needed elsewhere.

If gambling is becoming too much, use the account tools straight away or contact our safer gambling team by e-mail at [email protected].

Deposit limits

UK customers can set gross deposit limits that restrict total deposits during a chosen period. Withdrawals do not reduce the amount counted towards a gross limit. Net deposit limits instead subtract eligible withdrawals from total deposits.

Limits can be daily, weekly or monthly. A reduction starts immediately. To increase or remove a limit, you must complete a 24-hour cooling-off period and then log in to confirm the change. If more than one limit applies, the most restrictive limit controls how much you can deposit.

Take a Break

Take a Break temporarily restricts play on this brand. You can choose 24 hours, one week, one month or another period up to six weeks. Your account becomes available for gameplay automatically when the selected period ends.

Self-exclusion

Self-exclusion is for at least six months and applies across all accounts you hold with Jumpman Gaming. We cannot lift the restriction during the exclusion period. Your account remains closed when the period ends unless you ask us to reopen it.

GamStop provides UK customers with self-exclusion across online gambling companies licensed in Great Britain. If you have an active GamStop registration, you may not use our services. Keep the personal details registered with GamStop accurate so accounts can be matched correctly.

Reality Check

Reality Check shows the time elapsed in your gaming session. The timer starts when you place your first wager. At the end of your selected interval, an on-screen reminder offers the options to keep playing, check your transaction history or log out. It appears again at each interval you chose.

GambleAware may also provide information about safer gambling and support.